Company Information
Key Contacts
Brad's Relationship
Craig Pittman is Brad's softball co-coach. Personal relationship. Craig described onboarding as 'outstanding' in a voicemail. High-visibility account due to regular personal contact.
Virtual Assistant Team (1 VA)
Jarel O. Nodora
Communication Channel
Communication Notes
Craig is frequently mobile (field estimates and site visits). Needs strong back-office support. Playbook in development with Jarel documenting SOPs. Onboarding described as 'outstanding' by Craig.
Advisory Document Status: In Development
Strategic Insights & Recommendations
Utilization Gap Optimization
~72% idle time during ramp-up phase. Being addressed through coaching on proactive task ownership. Expected to normalize as playbook matures.
Government RFP Expansion
Upcoming initiative to add government contract/RFP support to VA scope. Significant revenue opportunity for Capcon.
Mobile-First Workflow Design
Craig works from the field frequently. VA workflow should prioritize mobile-friendly communication and rapid proposal generation while Craig travels.
Airtable + Dropbox Integration
Connor leading technology stack modernization. VA supporting system migration and setup.
Time Doctor Integration
Time Doctor Integration Coming Soon
Real-time productivity tracking and hours breakdown will appear here once the Time Doctor API integration is live.
Preview: What You Will See
| Metric | Description |
|---|---|
| Daily Hours Tracked | Hours logged per VA per day with idle vs. active breakdown |
| Weekly Productivity Score | Percentage of tracked time spent on productive tasks |
| Top Applications Used | Most-used apps and websites during work hours |
| Screen Activity | Screenshot frequency and activity levels |
| Attendance & Schedule | Clock-in/out times, breaks, overtime tracking |