Company Information
Key Contacts
Brad's Relationship
Brad and Chip are personal friends and EO members. Chip was one of OA's first clients after seeing Brad speak at his EO chapter. 7+ year relationship.
Virtual Assistant Team (8 VAs)
Kathleen P. Acain
Maribel J. Martinez
Evonne Roz P. Nadela (Bollozos)
Rhea May Q. Sy
VA 5-8
Communication Channel
Communication Notes
Long-tenure account. Chip communicates directly with Brad as a personal friend. Legacy account being brought up to current OA operational standards. Recent Medicaid audit revealed process gaps being actively addressed by the VA team.
Advisory Document Status: Requested
Strategic Insights & Recommendations
Medicaid Audit Compliance
Recent audit revealed gaps in systems and processes. VAs actively strengthening documentation, training compliance tracking, and OIG exclusion list searches.
System Migration: Paylocity to ADP
Massive data migration project in progress. VA team managing employee file transfers across divisions.
Legacy Account Modernization
Account predates OA's structured integration and BPR processes. Opportunity to bring oversight up to current standards.
Clinical Documentation Excellence
eMAR, ISP, and WAMS workflows require zero-error precision. Ongoing training and audit systems in place.
Time Doctor Integration
Time Doctor Integration Coming Soon
Real-time productivity tracking and hours breakdown will appear here once the Time Doctor API integration is live.
Preview: What You Will See
| Metric | Description |
|---|---|
| Daily Hours Tracked | Hours logged per VA per day with idle vs. active breakdown |
| Weekly Productivity Score | Percentage of tracked time spent on productive tasks |
| Top Applications Used | Most-used apps and websites during work hours |
| Screen Activity | Screenshot frequency and activity levels |
| Attendance & Schedule | Clock-in/out times, breaks, overtime tracking |